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NYCOMCO

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Customer story

Hudson Valley 911 Emergency Control Center

When the region’s premier 911 emergency control center needed a highly customized, modern communications system, it chose NYCOMCO to develop it.

The challenge

A system that can never go down

A 911 center is the one place where communication cannot fail. Calls, radio traffic and recordings have to flow around the clock, for every police, fire and EMS agency the center dispatches.

The center needed a partner that could design a system around its exact workflows, install it without disrupting live operations and support it for years to come.

Dispatcher at a command center console

What NYCOMCO brings

The building blocks of a modern emergency control center

Dispatch consoles

Motorola and Zetron consoles that put every agency, talkgroup and call at the dispatcher’s fingertips.

Logging and recording

Eventide recorders that capture radio and phone traffic for review, training and records requests.

24/7 dispatch furniture

Concept Seating chairs and consoles built for round-the-clock shifts.

Radio infrastructure

Repeaters, microwave backhaul and coverage engineering so every unit in the field can be reached.

Engineering and project management

System design, installation oversight and end-to-end testing before go-live.

Maintenance for the long run

Maintenance agreements and certified technicians that keep a critical system at peak performance.

“That means the Emergency Control Center of the Hudson Valley relies on NYCOMCO to keep the region safe.”

NYCOMCO

Planning a dispatch or 911 upgrade?

Talk to the team that built the Hudson Valley’s emergency control center system. We will review your current setup and recommend a path forward.

Serving Dutchess, Ulster, Orange, Putnam, Columbia and Westchester counties.

or 845-471-5520 · 53 West Cedar Street, Poughkeepsie